3rdparty Solutions :: Complex Technology Made Simple

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  • Josh Newman

    Technology + Experience

    Information Technology and Services | Toronto, Canada Area, CA

    Summary

    An experienced manager, team leader and problem solver with more than 10 years of facilitating a wide range of technical solutions within the SaaS, Social Media, Telecommunications and Hardware/Software service sectors. Driven by the application of new technology concepts and practices within a socially collaborative environment. Highly focused on team and peer development while striving to perfect the ‘customer care’
    experience.

    Specialties: - customer care & experience management - social media engagement - managing both online & offline customer experience - business process & cost structure analysis - analysis and implementation of communication and collaboration tools

    Experience

    • 2009 - Present
      Principal / 3rdparty Solutions Inc.
      Providing technology consulting, strategy, and implementation support to small to mid sized businesses.
    • 2009 - Present
      Co-Founder & Head Cheerleader / Backfed
      Early stage music & technology startup - building blocks for a new economy of artists and fans compensating each other
    • 2008 - 2009
      Customer Relationship Marketing Manager / FreshBooks
    • 2004 - 2008
      Director, Operations / Point of Presence Technologies, Inc
    • 2003 - 2004
      Technical Sales / Softchoice Corporation
    • 2002 - 2003
      Inside Sales Analyst / Softchoice Corporation
    • 1996 - 2001
      Managing Partner, Operations / ANR Technology

    Education

    • The University of Western Ontario - Huron University College
    • York Mills Collegiate Institute

    Additional Information

    • Websites:
      Follow me on Twitter
    • Interests:
      Kiteboarding, Music, Social Media, Technology, Travel, Photography, Travel + Photography, Wakeboarding, Waterskiing, Wakeskating, Wakesurfing, Biking, Beach Volleyball, Scuba Diving, Ice Hockey, Guitar, Bass